My team members aren't receiving their invitation or password reset emails. What should I do?

If you are not receiving invitation emails or password reset emails, they may be getting blocked or filtered by your organization's email security settings.

We recommend first checking spam, junk, and quarantine folders. If the emails still can't be found, ask your IT team to allowlist @baymard.com and Campaign Monitor's sending domains, which Baymard uses for account-related emails.

If you're still having trouble receiving emails after updating your allowlist settings, please contact our Support team for assistance.